Client Retention Executive Job in Datatracks
Client Retention Executive
Datatracks
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
Job Summary
- Monitor competitor performance and strategy to modify marketing and sales plan to protect and grow competitive advantage
- Retain and grow business from existing customers to achieve targeted sales revenue
- Regular updates on actual performance and provide insights to management on the Customer/Client movement. Insights based on interaction with the customers.
- Responsible for: (a) Customer Service for existing customers, (b) Technical help desk for all customers co-ordination between SD and Client
- Continuously review process and suggest improvements from Customer point of view and for making Customer experience better
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