Applied Ai Engineer Job in Devrev

About DevRev

DevRev s AgentOS is a purpose-built CRM platform for SaaS companies, integrating three modern apps for support, product, and growth teams. By converging six teams and replacing nine business apps, we streamline workflows for end users, sellers, support, product teams, and developers.

Unlike traditional CRMs, DevRev offers a blank canvas approach to collaboration, AI-driven analytics, and automation, helping SaaS companies increase product velocity and reduce customer churn. Thousands of companies rely on DevRev for low-latency analytics and customizable LLMs in the era of Generative AI.

Headquartered in Palo Alto, California, with offices in seven global locations, DevRev has raised $100 million from Khosla Ventures and Mayfield, reaching a $1.1 billion valuation. Founded in 2020 by Dheeraj Pandey (co-founder and former CEO of Nutanix) and Manoj Agarwal (former SVP of Engineering at Nutanix), DevRev is honored to be named on Forbes 2024 list of America s Best Startup Employers.

About the Role: Applied AI Engineer

The Applied AI Engineering team plays a crucial role in ensuring customers maximize their DevRev experience. As businesses integrate DevRev into their enterprise systems, workflows, and automation, our team collaborates closely with customers to design, develop, and implement tailored AI-powered solutions.

Your mission is to bridge the gap between customer needs and technical solutions, ensuring seamless adoption and delivering high-impact AI applications that enhance the DevRev platform.

Responsibilities

• Design, develop, and implement integrations, automations, and customizations to integrate DevRev with customers existing tech stacks and workflows.
• Leverage AI and Generative AI techniques (e.g., prompt engineering, LLM fine-tuning) to create cutting-edge AI-powered agent experiences.
• Optimize semantic search engines for improved accuracy and relevance.
• Conduct data analysis, write SQL queries, and build dashboards to provide insights and inform business decisions.
• Act as a technical consultant, guiding customers through critical workflows, including integrations with code repositories and enterprise tools.
• Maintain proactive communication and feedback loops with key stakeholders, including Customers, Engineering, Product, Customer Success, Support, Revenue, and Marketing teams.
• Continuously learn new technologies and apply them to enhance customer solutions.

Ideal Candidate Qualifications

• Degree in Software Engineering, Computer Science, or equivalent experience.
• 1-2+ years of hands-on coding experience with TypeScript, JavaScript, Python, APIs, Webhooks, and SQL.
• Familiarity with Generative AI, including GPT-4, prompt engineering, and fine-tuning.
• Knowledge of vector databases and data embeddings.
• Strong communication skills (written and verbal in English).
• Results-driven mindset, with a passion for problem-solving and innovation.
• Ability to work independently, take initiative, and drive projects to completion.

DevRev Culture

At DevRev, we are committed to hiring individuals who are hungry, humble, honest, and act with heart. Our vision is to help build the world s most customer-centric companies, and our mission is to empower engineers to embrace their customers through design, data engineering, and machine intelligence.

We seek individuals who thrive in a fast-paced, high-energy environment and are passionate about pushing the boundaries of AI and automation.

If you re excited about building AI-driven solutions, working with cutting-edge technologies, and shaping the future of SaaS and CRM, we d love to hear from you!