Program Manager - Customer Success Job in Drinkprime

Job Role The ideal candidate for this role is deeply committed to delivering exceptional customer experiences and possesses strong analytical capabilities to extract insights from data. Responsibilities include: Customer Journey Optimisation: Developing and implementing strategies to enhance the overall customer experience and addressing pain points. Cross-Functional Collaboration: Collaborating with various teams to align CX initiatives with business goals and fostering inter-departmental communication. Data Analysis and Insights: Collecting and analyzing customer feedback and data to drive data-driven CX enhancements. Customer Feedback Management: Creating systems for gathering, analyzing, and responding to customer feedback. Customer Engagement Strategies: Creating and executing programs to build brand loyalty and increase customer retention. Performance Metrics Tracking: Establishing KPIs to measure CX initiative success. Budget Management: Developing and managing budgets for CX initiatives and allocating resources effectively. Skills and Experience Past entrepreneurial will be highly preferred 3+ years of experience in program management, with a focus on customer experience preferred A strong passion for delivering exceptional customer experiences. Proficiency in data analysis and the ability to derive insights from customer data.