Specialist Product Support Job in Greythr

Position Purpose : Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team. Preferred Functional Knowledge: - Indian Payroll Knowledge - Good Written & Verbal Communication - Experience into Customer Support Key Responsibility: Support clients on phone, email or remote support tools in using and deriving maximum value from the application Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value Proactively build strong customer relationships Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner Solutionize either through configurations or workarounds to address client specific requirements Develop competence in the use of all the information systems used in implementation of the application Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any: Experience in GreytHR & Zendesk Qualification and Experience: Any Graduate with 1+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients Excellent client handling skills Domain knowledge in Indian Payroll is mandatory Thorough knowledge of Indian Payroll statutory compliance will be an advantage Highly Customer Focused with ability to listen and engage customers to achieve desired outcome Excellent verbal and written English communication skills Excellent skills on effective telephone and email communication Apart from English, familiarity in either Hindi, & other langauges would be added advantages High degree of patience