Business Systems Analyst Job in Honeywell

Join a team recognized for leadership, innovation and diversity

REQ237327
Business System Analyst (SystemsAnalyst)

Key Responsibilities
Perform daily operational tasks, analytics, and reporting of data from Nexthink (end user experience tool)
Perform deep analysis of incidents to identify trends that will feed into proactive problem management
Identification of incidents to be eliminated through technology or process changes and drive the implementation of those changes
Perform administrative tasks such as access management and basic server maintenance
YOU MUST HAVE
Three years of experience as a system (laptop/desktop) engineer or equivalent role
Experience in troubleshooting software and hardware issues
Experience in ServiceNow (ITSM Tool)
BSc/MSc in Computer Science or equivalent
WE VALUE
Prior experience in Problem Management
Proactive mindset to identify, develop and implement automated solutions before problems arise
Strong analytical skills, problem-solving, quantitative, and conceptual skills
Advanced Excel skills (pivot tables, v-lookup, formulas, etc.)
Excellent customer service skills

YOU MUST HAVE

• Bachelors degree in Information Technology, Computer Science, Business/MIS, Software Engineering or related field.

WE VALUE

• Conveys information with clarity and directness, ensuring the message is understood across diverse, global teams.
• Experience and strong process knowledge in several business/ functional areas
• Ability to apply Lean/Six Sigma to ensure highly efficient processes
• Apply rigorous waterfall and agile project management approach on assignments
• Translate business requirements into effective technology solutions
• Creative and collaborative problem solving skills
• Delivering "fast and right" results in matrixed environment
• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.
• Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues.

Additional Information

• JOB ID: req237327
• Category: Information Technology
• Location: Devarabisanahalli Village, KR Varturhobli,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
• Exempt