Senior Product Manager - Service Cloud Job in Leadsquared

The Role :

We are looking for an ambitious and energetic product professional to lead the effort to conceive, design, develop and release our Service Cloud platform. The role will involve: Building the product and design team necessary to drive & own the Service Cloud platform Work with sales, pre-sales, service teams and enterprise customers across verticals to understand their perspective of what is needed, and how can we create a differentiated offering. Work with Engineering teams and leadership to establish a clear roadmap Work with Engineering teams and drive the roadmap, product delivery, adoption and CSAT Work with business teams to drive pricing and go-to-market strategies. Requirements 6- 10 years of overall experience in product management and design. Previous experience in building product in any of these areas - CRM, Service Cloud, Ticketing or Support Software mandatory Minimum of 4 years of experience in SaaS businesses with understanding of customer centric business processes such as sales, marketing, service, or customer experience. Deep understanding of usability and user interface design. Experience with user research (interviews, surveys, data driven insights) and market research Experience in creating varieties of product artefacts to help multiple stakeholders in the organization understand the product, especially engineers and designers. Excellent documentation skills and ability to define features through detailed specifications, use cases, wireframes, and prototypes Maintain a deep understanding of the competitive product landscape & trends Ability to validate & pitch new product ideas Strong communication & analytical skills and ability to find creative solutions. Ability to lead without authority and work independently. Passion for building best in class software.