Customer Success Manager Job in Linarc

Job Title: Customer Success Manager

Location: Chennai

Experience: 5+ Years

About Linarc:

Linarc is a collaborative project management platform designed for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines workflows across multiple stakeholders throughout various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment where employees can thrive and excel.

Job Description:

We are seeking a proactive and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, driving product adoption, and contributing to the overall growth and success of Linarc.

In this role, you will work closely with customers to understand their business needs, help them optimize their experience with our platform, and provide support across their lifecycle. You ll be the bridge between our customers and the product team, ensuring that clients have the best experience possible and that their feedback drives continuous improvement.

Key Responsibilities:

Customer Relationship Management:

• Serve as the primary point of contact for assigned customers, guiding them throughout their lifecycle with our product, ensuring their satisfaction and success.

Onboarding & Implementation:

• Onboard new customers, ensuring a smooth and successful implementation process, providing hands-on support during the transition.

Product Adoption & Engagement:

• Drive product adoption by providing training, best practices, and regular product updates to help customers realize maximum value from the platform.

Customer Advocacy:

• Act as the voice of the customer, offering insights and feedback to the product and development teams for continuous improvement.

Issue Resolution & Escalations:

• Manage escalations effectively, ensuring timely resolution of customer issues and challenges.

Customer Health Monitoring:

• Monitor key customer health metrics and develop strategies to enhance retention and reduce churn.

Revenue Growth:

• Identify upsell and cross-sell opportunities and collaborate with the sales team to drive revenue growth and expand customer relationships.

Reporting:

• Prepare and deliver regular performance and usage reports, keeping customers informed and engaged with the product.

Requirements:

Experience:

• 5+ years of experience in customer success, account management, or a related role, preferably in a SaaS or product-driven company.

Track Record:

• Proven success in managing and growing customer relationships and ensuring customer satisfaction.

Skills:

• Strong understanding of customer success metrics and strategies, with a focus on product adoption, retention, and customer satisfaction.

Communication:

• Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts to non-technical stakeholders.

Problem-Solving:

• A problem-solving mindset with the ability to handle customer escalations and challenges effectively.

Tools:

• Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight.

Analytical & Project Management Skills:

• Strong analytical and project management skills to drive customer success initiatives.

Education:

• Bachelor's degree in Business, Marketing, or a related field (preferred).

What We Offer:

• Competitive Salary & Benefits
• A collaborative and growth-driven work environment
• Opportunity to work with a passionate and innovative team

If you are a customer-centric professional with a track record of success in driving customer satisfaction and growth, we would love to hear from you!