Pre-sales Associate Job in Livspace

Experience : 6 months - 4 yrs in customer facing roles / inside sales roles as the role would involve a high degree of customer interaction

Key Requirements

Great written and verbal communication skills

• Good listener with active problem solving skills
• Good interpersonal, analyzing & follow-up skills
• Quick learner and open to learning new channels or processes
• Flexible with work timings/ schedule and availability.
• Multitasker with flexibility to work in different work roles.
• Ability to educate the customer about the benefit of choosing Livspace over competitors
• Ability to collate requirements post the call with the customer
• Good working knowledge about home interior design and products would be an added advantage.

Responsibilities -

• Reach out to prospective customers basis the customer enquiries given by Business Manager while strictly following call time SLAs,
• Guide customers about Livspace design services and products for end to end home design projects
• Making sure that the quality of the calls is extremely high
• Schedule the detailed call with our design team through internal tools
• Follow up with internal team members to ensure that appropriate action has been taken on customer requests and complaints
• Make reminder calls to clients, send follow-up emails and schedule appointments, make sure the call happens on scheduled time
• Feedback calls to customer
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.