BriefCase
BriefCase

Customer Success Executive Job in Microsoft Corporation

Customer Success Executive

Microsoft Corporation 4+ weeks ago
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Job Summary
  • Manage up to 50 small to mid-sized customers (annual customer revenue between $2-3 million).
  • Be accountable to drive efficient usage of PowerShare and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Implement PowerShare at spoke accounts (install, train, test and ensure connectivity).
  • Build awareness in the marketplace, educate prospects, and meet or exceed your assigned objectives by expanding the PowerShare footprint across our client base.
  • Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
  • Be accountable to drive efficient usage of PowerShare within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance s behalf.
  • Demonstrate advanced insights and understanding of customer s business/industry and challenge appropriately the way a customer views both their business and processes.
  • Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to PowerShare SMEs throughout the customer s lifecycle.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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