Customer Success Executive Job in Percoyo Pvt Ltd

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• Job Description:
• Responsibilities:
  

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Work with the sales and marketing team to drill customer references and develop case studies.

Required Skills and Qualifications:

• 1 year of experience in communications, marketing, sales, account management, or customer success.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Preferred Qualifications:

• Bachelor s degree
• Knowledge of MS Word, MS Excel & MS PowerPoint
• Knowledge of CRM and Project management tools
• Event planning experience a plus
• Skills: Customer Support, Customer Service, Account Management, Inside Sales, Digital Marketing, & Project Management