Associate Client Service Consultant - K- P1 Job in Mindpool Technologies Limited
Associate Client Service Consultant - K- P1
Mindpool Technologies Limited
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Associate Client Service Consultant P1
Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
Answer, as appropriate, inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Handle escalations pertaining to unresolved cases
Maintain a positive rapport with customers while discussing or resolving problem situations
Troubleshoot appropriately to identify root cause of the issue
Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
Effective probing skills to elicit customer information
Ability to translate user-oriented language into technical information
Track and document requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Associate Client Service Consultant P1
Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
Answer, as appropriate, inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Handle escalations pertaining to unresolved cases
Maintain a positive rapport with customers while discussing or resolving problem situations
Troubleshoot appropriately to identify root cause of the issue
Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
Effective probing skills to elicit customer information
Ability to translate user-oriented language into technical information
Track and document requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
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