Associate Relationship Manager - Customer Relations Job in Mpower Financing

THE ROLE You ll be the preferred point of contact and voice of MPOWER for our applicants and borrowers from all over the world. Your focus will be to own the student relationship and deliver a superior experience with each and every interaction with the student. Your responsibilities will include, but are not limited to: Maintaining strong relationships with existing customer base and ensuring the highest quality of service; understanding customer s needs at various stages of the customer journey through an MPOWER loan and supporting re-engagement initiatives even after the loan is closed Proactively identifying the right opportunities for the customer and guiding them through the appropriate products and services taking into account their long term aspirations and goals Owning the customer experience by delivering superior service through multiple channels (phone, email, chat, etc.) to both responsively and proactively connect with potential borrowers and applicants to help them navigate the loan process or troubleshoot issues Collaborating with marketing and business development to nurture new relationships with leads and / or potential customers, as well as with the Credit, Servicing and Funding teams to ensure a smooth flow of customer operations and experience THE QUALIFICATIONS Bachelor s degree in a related field, or higher 2-3 years of B2C local or international customer service or support experience in a high-touch, fast-paced environment Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory Must have prior experience in a sales oriented and/or targets driven environment Passion for customer service and relationship management with an innate sense of service and empathy for others Analytically driven with an ability to interpret and derive insights from data Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels. Exceptional organizational skills and attention to detail A proficiency in other foreign / international or regional Indian languages would be a plus