BriefCase
BriefCase

Customer Service Job in Outdekn

Customer Service Job

Outdekn 4+ weeks ago
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Job Summary Job Title: Customer Support AssociateJob Description:
  • Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), and pleasant personality.
  • Apply knowledge gained through training to effectively probe customers to understand their network-related issues and assist customers in resolving issues impacting their service
  • Utilize the quality / call-flow framework while interacting with customers and ensure you deliver the appropriate resolution
  • Build rapport with customers to create a seamless customer experience across all your interactions
  • Active listening skills to demonstrate cultural awareness and adapt flexibly across interactions with our culturally diverse team members and customers.
  • Comply with procedures and support the customers to meet the relevant safety and environmental legislation.
  • Utilize documented processes and work instructions to troubleshoot and solve customer issues
  • Demonstrate strong ownership of issues presented and manage end-to-end delivery within designated timeframes.
  • Be naturally curious and resilient with an ability to articulate, listen and communicate effectively, identify customer needs, and provide customers with solutions to their concerns.
  • Comply with HSE policies and standards to role model safe and responsible behavior, minimize risks, and demonstrate a commitment to your safety and the safety of others
  • Comprehension and understanding of customer needs (keeps the customer at the center of what they do)
  • Troubleshooting skills in managing and resolving customer issues and queries succinctly.
  • Exceptional listening and customer service skills
  • Some Call Centre experience resolving customer inquiries
  • Excellent analytical and problem-solving ability.
  • Ability to work autonomously Highly self-disciplined
  • Thrive by working in a team environment and collaborating with others to achieve outcomes
  • Resolve customer issues with resilience. At the same time, negotiate outcomes or solutions that meet the customer's needs
  • How does the role contribute to business strategy?
  • As a Customer Service Consultant (Associate), you utilize your excellent communication skills and knowledge of processes and systems to support the fault restoration of customer services and efficiently minimize the impact on customers.
Skills and additional role requirements:
  • Good communication skills with general banking knowledge.
  • Grad/UG both can apply for this role.
  • Shift timings:Rotational shifts.
  • Experience: Fresher & Experience can apply.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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