Social Media Customer Support Job in Phablecare

Core Responsibilities: Build good customer relationships. Provide support to relevant posts on Facebook, Twitter, and e-tail. The Social Media Agent will act as the primary Contact for the customer. Respond and Resolve easy to complex technical issues. (Takes ownership for customers problems and issues) Awareness of Nuances in Different Social Platforms Ability to communicate using the Social Voice standards Focus on CSAT and brand image. Respond to customer queries in a timely and accurate way, via phone, email or chat. Build trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly. Monitor customer complaints on social media. Gather customer feedback and share with our Product, Sales and Marketing teams. Candidate Preference: 2 Years and above Social media executive experience. Excellent oral and written communication skills Good Knowledge about all the social platforms. Graduated. Familiarity with healthcare industry is a plus Experience using help desk software and remote support tools Interview Format for all customer success position Candidate screening will be done by HR. There would be an email round (anyone from the below topics). Managers will review the email responses. If the responses are ok then the HR will schedule an interview with the Manager.