Customer Care Executive Job in Radical Minds
Customer Care Executive
Radical Minds
4+ weeks ago
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Job Summary
Process / LOB: Zomato
Job: Customer Care Executive
Location: Gurgaon,
Reporting to: Team Leader
- Handling the inbound calls.
- Builds fruitful and cherishing relationship with the client.
- Follows up on customer inquiries and research to assure satisfactory completion.
- Responsible to maintain the timelines for each call.
- Maintains and updates customer profiles.
- Coordinate with the vendor & update client accordingly.
- Follows up with the clients for any special requirements.
- Maintenance of customer complaints.
- Customer feedback & surveys.
- Highlight customer issues to the concern authorities.
- Fresher can apply.
- Under graduate can apply but graduate will be preferred.
- Relevant field experience will be preferred.
- Excellent spoken and written communication skills
- Knowledge of Customer s Culture
- Ability to handle stressful situations
- Willingness to work in 24 7 environment and rotational shifts.
- Excellent team work and ability to work in distributed delivery environment
- Graduate or graduate equivalent.
- Fresher can apply.
- Call Centre background would be preferred.
- Good Communication & Thought process is mandated.
- Emotional intelligence.
- Experience in a call center environment
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