It Support Specialist Job in Raw Engineering Llc
It Support Specialist
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Responsibilities: Provide on-site and remote support for all desktop / laptop, mobile device, application, and network support functions Troubleshoot various types of hardware and software Manage user setup and relocation requests Maintain asset inventory Ensure all systems maintain baseline configurations (i.e. encryption, password policies, anti-virus, etc.) Ensure every device is wiped / degaussed prior to reassignment or site removal Ensure end-user systems are properly encrypted Provide support for wireless access points Order hardware and software for new hires and end-user support related issues Deploy systems to new hires and existing employees Various employee on-boarding and off-boarding related tasks (requires going into the office) Monitor ticketing system, e-mails, chat, and other forms of communication for support requests, and respond accordingly Basic administration of SaaS apps (i.e. password reset, account provisioning / deprovisioning, etc.) Build internal scripts to automate processes Various tasks that are required by the business as it evolves Minimum Requirements (3+ years): Hands on experience with Windows, Mac, and Linux operating systems Basic knowledge of troubleshooting network devices and configurations Familiarity with remote support tools (i.e. logmein, remote desktop, Zoom, etc.) Proficient in finding solutions and answers online. Excellent research skills Self-organized with the ability to maintain documentation and workload at all times Basic knowledge of Google Workspace and Microsoft Office tools Hands on experience troubleshooting Linux driver related issues Strong customer service skills is a MUST This position will require going into the office and local travel as needed
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