Technical Support Engineer - IT Fresher Job in STP Web Hosting Pvt Ltd

Post: Technical Support Engineer - IT - Fresher

Experience: Freshers.

Salary: 10K+

Location: Rajkot, Gujarat

Professional Training: An extensive training for 3 months will be provided by the company.

Tasks and Responsibilities:

• Monitor & review server backups (R1Soft CDP).
• Process customer orders and provisioning VPS servers & Dedicated servers.
• Candidates need to answer help desk tickets & live chat to assist clients encountering problems with their dedicated servers / shared hosting / VPS Hosting.
• You should be dynamic to collect information about service incidents and search known error databases. Provide remediation & escalate as necessary.
• Respond to incoming abuse reports and notify clients or provide basic investigation of abuse source as determined by service level.
• Schedule and apply software and Operating System patches and updates as directed.
• Assist with provisioning tasks as directed by the supervisor.