Customer Engagement Executive - Bangalore Job in Sap

Requisition ID: 264458
Work Area: Sales
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Purpose

To increase customer satisfaction, retention, renewals, references and upsells for SAP Platform customers by building strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP.

Responsibilities:

Activate:

• Onboard New Customers with SAP Cloud Platform and SAP Analytics Cloud
• Address Customer Queries and ensure a smooth transition to SAP solutions

Build Account Relationships:

• Is customers advocate within SAP; understands competition and utilizes escalation channels to assist customers
• Improve customer satisfaction over baseline as defined by Net Promoter metrics and generate maximum number of reference customers

Retention/Expansion:

• Analyzes data, surveys and all other forms of feedback to form comprehensive point of view on clients/territory
• Report on health & propensity to renew

Identify upsell potential: Give sales information about potential opportunity for license sales

Manage Reference-ability:

• Drives customer references; pushes for reference stories across accounts
• Establishes success metrics agreed with the customer and documented in Executive Summary reports; tracks and addresses reference blockers for each account

Relationship Management (Tertiary Objective)

• Promotes customer community by driving participation in customer events
• Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers

Skills & Competencies

• Expert business knowledge of the PaaS markets, including deep knowledge of current market offerings
• Good understanding of SAP Cloud Platform and SAP Analytics Cloud.
• Competitive knowledge of PaaS solutions, such as Google Cloud Platform, BlueMix, Azure, and force.com.
• Experience with cloud solutions.
• Sound understanding of newer technology like Blockchain, Conversational AI, Robotic automation Process etc.
• Solution understanding of one or more SAP solution(s) in the area of SuccessFactors, Ariba, and SAP Business Suite/ S4HANA
• Experienced in Commercial Negotiations and Contracting situations. Effectiveness in building and scaling operations

Demonstrated ability to meet/exceed deadlines and a track record of achieving personal targets. Excellent communication, presentation, program management, and organizational skills. Willingness to and ability to adapt to unique global business and cultural practices.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: