Customer Success Engineer Job in Saras Analytics

Job Summary:

• This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
  

• This role demands hands-on knowledge on software development, and databases
  

• You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
  

• You will collaborate with internal teams for the design and development of key modules
  

• You will interact with customers to provide technical support and guidance for users
  

• Troubleshoot and debug problems and create SPRs and CRs
  

• You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
  

Eligibility:

• Excellent verbal and written communication
  

• 4+ years of experience in helpdesk or L1 support
  

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
  

• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
  

• Hands on experience in setting up or using web analytics and performance monitoring tools
  

• Basic understanding of Web technologies including Java and Angular
  

• Proficient in using support and helpdesk tools
  

• Knowledge on cloud infrastructure is a plus