Technical Support Engineer Job in Sisa

Summary of the Job:

Technical Support Engineer is user-friendly assistance for individuals having technical problems with electronic devices. Individuals should be familiar with the ins and outs of a device/Software. With this knowledge, they are able to troubleshoot most problems that a user experiences. Technical support may be provided over the phone, through email, or with a live-chat interface. As a technical analyst employee, you will be monitoring and maintaining the computer systems and networks within an organization in a technical analyst role. If there are any issues or changes required, you ll be the first person employees will come to.

Experience:

• 2-3 years

Qualifications:

• Bachelor of Engineering (BE) Computer Science (CS) / Information Science (IS)
• Bachelor in Computer Application (BCA)
• Masters in Computer Application (MCA)
• Masters of Technology (M Tech)
• Masters in Computer science and Information Science
• CCNA

Skill Sets:

• Should have expert level communication skills
• Should have networking knowledge, CCNA certified along with Linux networking
• Good troubleshooting and mailing skills
• Should think logically along with analytical skills
• Should know testing concepts of a software (Manual testing)

Job Description:

• Sharing tools access to clients and maintaining track
• Doing continuous follow ups and close assigned work within timeline
• Troubleshooting issues in client environments through remote sessions
• Working closely with internal business, sales and management teams
• Should work on weekends and night shifts as well
• Clients calls, demos, mailing included in support
• Should take responsibility with go and get attitude
• Testing tools and working closely with development team and closing Bugs.