Technical Support Engineer Job in Softcell

Role

Technical Support Engineer is responsible for creating technical write-ups and processing the documents.

Technical Support Engineer participates in L3-L4 escalations.

Job Profile:

• Should have strong knowledge on Active directory, DNS and windows systems (Server and Desktop OS platforms)
• Good understanding of supporting technologies like Networking, Storage, hardware.
• Should have worked on ITIL framework solutions (Service Desk etc)
• Good understanding of process and concepts (Change managament, Asset management, CMDB)
• Should be able to create technical write-ups and process documents
• Should be able to perform multi task
• Should be able to participate in L3-L4 escalations and should be able to provide sound reasoning and conduct RCA.

Education & Experience :

• Should have good verbal and written communication skills
• Professional IT certifications will be added advantage
• Customer service skills are required
• Good attitude towards corporate environment