Technical Specialist Job in Softline

The main purpose of this job:

Delivery Specialist will work in services delivery role for customers managing the design and delivery of Cloud and/or Mobility solutions. Must have strong IT infrastructure and enterprise architecture knowledge, and must be skillful in developing enterprise level software and infrastructure solutions.

This role is highly customer focused, requires ability and willingness to travel and to be able to work in a growing organization.

Skills and experience required for this role:

• Should have 5+ years' experience in managing 0365 for more than 15K end users in multi-location environment.
• Must have in-depth knowledge and working experience of Office 365 roles and Permissions.
• Strong knowledge of Skype, SharePoint, SMTP Mail Flow, Anti-Spam, Exchange Online Protection (EOP), and Power Shell Cmdlet Scripting.
• Must have knowledge of email Archiving, Data Loss Protection (DLP), eDiscovery, and Retention Policies and Tags.
• Must have knowledge of O365 Admin Center and know how to utilize it to conduct necessary actions to support, administer, and troubleshoot O365 issues.
• Knowledge of Active Directory, ADFS, Directory Synchronization, WAP, Azure Active Directory, Rights Management Services (RMS), Power BI, Power Query, Microsoft Azure cloud platform, and TCP/IP and LAN / WAN networking.
• Worked on EMS Intune Mobile Device Management (MDM) concepts is a plus.
• Work with partners to trouble-shoots, diagnose and resolve issues. Provide your technical expertise in finding root cause of the problems and preventative actions.
• Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.
• Ensure Backup & Recovery procedures & policies are in place and implemented O365 infrastructure.
• Drive efficiency and reduce the Operating cost of the Infrastructure.
• Good Understanding of Disaster Recovery planning, Resilience, High availability features of Office365.
• Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models.

Preferred educational background for this role:

Bachelor s or master s degree in or equivalent experience in industry related discipline.

For anyone to succeed in any role, with the technical knowhow, the right kind of behaviour is must:

• Passion for technology with the knowledge of how to inculcate that in work.
• Enthusiasm and a positive outlook towards any undertaking.
• Adaptability and ability to cope with the ambiguity and change.
• Working independently on the responsibility areas with minimal supervision and taking ownership for the same.
• Collaborative skills to work in tune with the team members when required for certain projects.

Benefits offered

You invest your time at the workplace to help the company achieve the business goals and it is our responsibility to provide the best environment for you to thrive both professionally and personally.

• Healthcare.
• Paternity leave.
• Company sponsored Microsoft Certifications Exams.
• Quarterly Performance Feedback Sessions.
• Reward & Recognition Program.
• Coaching & Mentoring.
• Savings and investments.
• Team Off sites, Festivals and Birthday Celebrations.
• Opportunities to network and connect.