Product Consultant Job in Surveysparrow Inc
Product Consultant
Surveysparrow Inc
4+ weeks ago
- Cochin, Ernakulam, Kerala
- Not Disclosed
- Full-time
Job Summary
SurveySparrow is looking for a self-motivated and driven attitude Customer Support Engineer who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.
Responsibilities
- As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
- Provide immediate acknowledgment and first-level support.
- Diagnose, research, analyze the issues reported by the customers in the product.
- Deliver voice, email, and chat-based technical support
- Tracking and managing all logged tickets
- Willingness to work in night shifts
Requirements
- Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or related field
- Past experience with sales and customer service specifically with SAAS solutions will be good to have.
- Knowledge and a genuine interest in software applications.
- Ability to learn quickly and troubleshoot new technologies and communicate them to others
- Excellent in written and verbal communication
- Excellent problem-solving skills
- Keen to learn new technologies
Region/Shift
USA, UK & Europe
Location: Kochi, Kerala
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