Customer Support Job in Technosoft Corporation
Customer Support
- Hyderabad, Telangana
- Not Disclosed
- Full-time
Job Description:
Responds to customer service inquiries regarding company products, features and/or services. Maintains ownership of customer issues directing customer to the appropriate agent when required. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals through constant process alignment. Works with customers and/or distributors to understand and document customer issues. May be involved in pre or post-sales or both.
Job Responsibilities:
Maintains ownership of customer issues until problem resolution
May be responsible for pre-sales and post-sales service to customers
Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support.
Acts as a liaison between the customer and manufacturing, sales, technical support and financial services
Works under limited supervision with little direction from management and adheres to administrative policies and escalation procedures
Mandatory Skill Set:
Good telephone etiquette skills
International calling experience is a must
Knowledge of products, customer, service, policies and procedures
Good computer skills
Relevant experience from Customer Service is an added advantage
Recruiter Name ...
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