Customer Relationship Executive Job in Tiara Consultancy

Customer Relationship Executive

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Job Summary

Achieve daily/weekly sales targets basis the floor average

Highly skilled in convincing people to create sales from potential leads

Handle and resolve customer complaints and ensure that they are heard and are engaged with our brand

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information to customers

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes and take ownership and accountability

Direct requests and unresolved issues to the designated resources

Manage customers' accounts and keep records of customer interactions and transactions along with the details of inquiries, comments, complaints and the action taken

Communicate, coordinate and work collaboratively with internal departments

Follow up on customer interactions and provide feedback on the efficiency of the customer service process

Flexible to work on 6 days roster

Minimum qualification requirement

Preferred - Bachelor's or higher education

Required - Located in Gurgaon

Required - Good command over English, Hindi

Experience Required :

0 to 3 Years

Vacancy :

5 - 10 Hires

Skills Required :

Customer Relation, Customer Support, Customer Care, Customer Service

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