Associate - Web Operations & Student Programs Job in Unstop

Details:

• Unstop (Formerly Dare2Compete) is looking for an Associate - Web Operations & Student Programs who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests promptly. Prioritize, organize and execute solutions to said issues and requests.

Responsibilities of the Candidate:

• Assist with challenging user requests or issue escalations as needed
• Be the primary point of contact and build long-term relationships with user
• Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
• Cooperate with different departments to improve business operations
• Communicate with the team to develop strategic operations goals
• Make recommendations for business performance improvement
• Monitor website performance and recommend ways to improve the user journey on the website
• Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
• Receive and respond to approval and notifications
• Resolve any issues faced by the users, ensure redressal for complaints within the shortest period
• Update user through email, phone, and online presentations

Requirement:

• Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level