Associate - Student Success Job in Upgrad Education Private Limited

upGradis an IIT Delhi alumni and Ronnie Screwvalafoundedcompanywhere we focus on enabling universities to take theirprograms online. Given team's background in education and media sectors, weunderstand what it takes to offer quality online programs, andatupGrad- we invest alongside universities to build and deliverquality online programs (content, platform, technology, industry collaboration,delivery, and grading infrastructure).

You can read about some of our press releases at -

• upGradwas earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGradis the official education partner for Government of India - Startup India program too
• We were also ranked as one of the top 25 Startups in India 2018

Our program with IIIT B has been ranked #1 program in the country in the domainof Artificial Intelligence and Machine Learning

AtupGrad- we have partnered with leading universities such as IIITBangalore, BITS Pilani, MICA Ahmedabad, IMT Ghaziabad, andCambridgeUniversity's Judge Business School to offer programs in the domains of Data,Technology and Management

What You Would Be Doing

• Onboard all candidates in your batch and get them acquainted with the different program elements
• Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
• Keep all candidates updated about the latest in the program via phone, email, chat
• Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
• Maintain a database of the entire history of expectations, interactions & growth of every candidate
• Provide lagging candidates with regular feedback and motivation to help them succeed
• Manage preparation of candidates for placement activities to ensure maximum offers
• Act as the eyes and ear for the program team to keep feedback flowing and help with iterative improvement of the satisfaction levels from the program
• Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates

What We Are Looking For

• Excellent written and spoken communication skills
• High customer centricity, to understand student expectations and support them to achieve their goals;
  Ability to approach any situation with patience and empathy
• Good problem solving skills
• Ability to manage clear internal communication to drive student success
• Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory

If you love motivating people, are extremely customer centric and areexcited by the
challenges of a new emerging business environment, then we are lookingfor you!

Team

Student Success

Location

Mumbai,Maharashtra,India

Job Type

Full Time