BriefCase
BriefCase

Technical Support Job in V2soft

Technical Support

V2soft 4+ weeks ago
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Job Summary Technical Support :

Responsibilities:
  • Setup desktops, laptops, docking stations, monitors, VoIP phones, and any other company owned end user device (on-premises and remote deployments).
  • Support clienthardware on-premises and remote, including setup, troubleshooting, maintenance, patching, decommission.
  • Install/troubleshoot client software on company owned hardware.
  • Support/troubleshoot remote connectivity, including Checkpoint VPN, RDS, WVD.
  • Password and account resets, as well as end user guidance on self-service offerings.
  • Monitoring ticketing queue, acting on emergency requests, maintaining Jira and SMC schedule, and meeting all SLA's.
  • Provide constant communication to end users, IT, and operational staff.
  • Work closely with InfoSec to remediate vulnerabilities and assist in securing tangible and intangible assets.
  • Operate and adhere to the memo of expectations.
Minimum Qualifications:
  • Must have a college degree or equivalent business experience.
  • 1-2 years of experience preferable
  • Must speak English.
  • Must evidence excellent written and verbal communication skills
  • Must evidence excellent organizational and analytical skills.
  • Must consistently demonstrate initiative, positive attitude, professional mannerisms and commitment to personal, team andcompany goals.
  • Must be able to work independently with minimal managerial inputand must be honest, dependable and confidential.
  • Must have proficient knowledge of general PC troubleshooting, including Windows 8/10, Microsoft Office.
  • Active Directory experience preferred.
  • VoIP experience preferred.
Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

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