Technical Support Specialist I Job in Goguardian
Technical Support Specialist I
Goguardian
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
- Bachelor's degree with 2-5 yrs working experience in Technical Support
- Ability to diagnose and troubleshoot basic technical issues
- Document actions in tickets(Jira) to effectively communicate information internally and to customers.
- Good in analytical skills, algorithms
- Good expertise in scripting language (Shell / Javascript)
- Expertise in SQL
- Working knowledge in MongoDB
- Reproducing and debugging customer reported problems in a AWS environment, as necessary
- Working with engineering, QA teams to resolve issues and update customer
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