BriefCase
BriefCase

Analyst, It Service Operations Job in Varite Inc

Analyst, It Service Operations

Varite Inc 4+ weeks ago
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Job Summary Overview Description: REPONSIBILITIES Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates Communicates primarily within functional teams to provide problem resolution updates Strives to understand and leverages technical and incident communication structure Utilizes internal resources and teammates to investigate technology and comprehend procedures Monitors and reacts to output from tools and monitoring systems and applies information to outages and

Description Comments:

Detailed Job Description & Roles and Responsibilities
Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email infrastructure, and driving them to resolution as per the agreed SLAs with customer

Monitor the health of the Exchange server.

Troubleshoot the Exchange server issue

Troubleshoot the outlook client issues

Troubleshoot the mail flow issue

Prepare RCA

Creating and updating technical documentation as required

Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when Program demands.

Mandatory Skills
O365 Administration
Exchange 2013
Exchange 2016

Relevant Experience required
2-4 years
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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