BriefCase
BriefCase

Senior Executive Frontend Specialist Job in Vodafone Intelligent Solutions (vois)

Senior Executive Frontend Specialist

Vodafone Intelligent Solutions (vois) 4+ weeks ago
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Job Summary Job Role: Front-End Specialist The Front-End Specialist will be responsible for validating customer orders submitted to the order desk, ensuring accurate network design, raising supplier purchase orders (POs), and maintaining the integrity of network inventory, systems, and databases. The role involves working closely with sales channels to verify customer requirements, raising workflow orders, and modeling various Vodafone fixed-line products in inventories to enable Transmission and IP configuration in the network, ultimately supporting successful provisioning activities. Key Accountabilities and Decision Ownership: Order Management: Create orders and build attributes in workflow tools within agreed SLAs and quality standards. Order Validation: Validate internal/external customer requests against checklists, generate order tracking references, and update customer information in the order tracking tool. Data Enrichment: Enrich digitally received orders in digital tools and record relevant customer order forms, site lists, and technical documents in the repository. Feasibility Checks: Confirm solution feasibility using feasibility tools and collaborate with the Feasibility team to ensure alignment with customer requirements. Customer Order Processing: Analyze customer requirements, check for technical documents and pricing, and raise customer orders in workflow tools. Exception Handling: Follow up on exceptions raised with the order originator and ensure timely resolution. Customer Communication: Send KCI (Keep Customer Informed) templates to originators with order-related information after validation. Supplier Management: Check financial margin and commercial viability of supplier quotes and raise POs in SAP against these quotes. Network Configuration: Create customer location, devices, and third-party network blocks. Configure VRFs in L3 NNIs, SDWAN bearers, and Internet Gateway in Cramer. Build end-to-end circuits in Transmission Inventory and generate Work Action Group tasks for SDH builds, cross-connects, and field engineer activities. Model end-to-end customer circuits from network site to customer location and create technical routing and service configurations. Generate circuit references in Cramer for IP builds in MSP, SDWAN, and Internet networks. Update circuit references in various inventories and close tasks in the workflow system. Issue Escalation: Raise process/product issues to the Front-End Manager. Ensure order accuracy and timely raising of customer orders in systems. Collaboration: Work closely with solution sales, feasibility planners, and order workflow managers to ensure first-time-right order placement. Technical and Professional Qualifications: Strong understanding of telecom fixed-line products, technologies, and systems. Good knowledge of SDH, IP, Routing & Switching concepts. Basic understanding of financial and non-financial metrics related to profit and loss performance. 3 years of operational experience in a telecom company. University degree or equivalent full-time qualification. Strong communication skills, customer focus, and the ability to handle workload peaks in a fast-paced sales environment.
Qualification :
University degree or equivalent full-time qualification.
Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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