Non Voice Email And Chat Support Job in Whitehorsemanpower
Non Voice Email And Chat Support
Whitehorsemanpower
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Key responsibilities would involve a mix of the following:
- Respond to customer queries in a timely and accurate way, via email & chat
- Identify customer needs and help customers use specific features
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
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