Business Analyst Job in Yellow Messenger

Job Responsibilities

• Understand the Customer pain points, Customer requirements, Business goals of Projects and design the most appropriate conversation flows and Integrations with Enterprise applications.
• Understand the various backend & frontend systems being used within the enterprise for integrations with the channels.
• Work with Customer Engineering Manager to Engineer a channel for the agreed scope, within the agreed time and Quality.
• The channels will have to cater for all the requirements provided by Customers.
• Guide and mentor the Customer engineers to build the channel that is designed by you.

Mandatory Skills

• Good communication and ability to handle difficult clients.
• Exposure to toolsets (Jira, Confluence or similar tools) across Requirements documentation, conversation design and Quality assurance. Has knowledge of Rest/Soap APIs, 3rd party software integrations and SaaS applications.
• BA skills - solutioning, BRD, FSD, Scope Document, HLD, LLD etc.
• Project Management skills - project plans, reporting, handling development teams.
• Has the ability to investigate, analyze, visualize, articulate and solve complex problems and concepts and make disciplined decisions based on the available information.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Strong communication skills to collaborate effectively with cross-geographical teams.
• Ability to multitask and meet tight deadlines.
• Has Deep domain knowledge of any one of these domains - Banking, Financial services, Insurance, Retail, Telco, Utilities, Retail, Manufacturing, Education.
• Has worked in Customer locations preferably in Geographies like South East Asia, Europe, South America, North America, Middle East/Africa.

Nice to have Skills

• Has high levels of Diligence/Ownership.
• Has knowledge about Enterprise Architecture.
• Has been the Lead in Projects where Customer s business goals were achieved.
• Has worked on Enterprise chatbot development in the past.
• Has an understanding of the basic principles of Design Thinking.

Our offer

• Competitive Salary
• Remote-friendly, global team
• Buddy program to make new joinees comfortable before they officially join
• Flexible working schedules
• Laptop assigned - Mac or Windows - whatever helps you work best!
• Best-in-class health insurance for self and family
• Professional on-line counselling on mental and emotional wellness
• Flexible vacation policy including parental leaves
• Monthly home WiFi stipend
• Allowance to build your ideal WFH setup