Technical Support Specialist Job in 6sense

Our Mission
At 6sense, we aim to transform the way B2B organizations drive revenue by predicting the customers most likely to buy and guiding teams on how best to engage with anonymous buying groups. 6sense Revenue AI is the only sales and marketing platform designed to create, manage, and convert high-quality pipelines into revenue.

Our Culture
Our people are the foundation of 6sense. Guided by our core values of Accountability, Growth Mindset, Integrity, Fun, and One Team, we work with passion and purpose. Every team member contributes to shaping the future of our industry-leading technology. At 6sense, we empower difference-makers to take risks, act with integrity, and measure success by the value we deliver to our customers. We want your time at 6sense to be the most rewarding chapter of your career.

Role Responsibilities

• Analyze, track, and resolve customer issues promptly to ensure exceptional client satisfaction.
• Perform data analysis using SQL, spreadsheets, and ad hoc methods.
• Identify alternative solutions when necessary and communicate them effectively to customers.
• Develop a comprehensive understanding of product architecture, technical components, and functionality.
• Assist in creating training materials to support product troubleshooting and usage.
• Establish and document troubleshooting procedures for new product features.
• Communicate clearly and effectively with customers, internal support teams, and other departments.

Preferred Skills & Experience

• 3 6 years of customer support experience for software applications.
• Proficiency in SQL with 3+ years of experience.
• Familiarity with Marketing Automation Platforms (MAP) and CRM tools, particularly Salesforce.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to work in a team environment while achieving aggressive goals.
• Self-motivated, with strong prioritization and multitasking skills.
• Experience with Google Analytics and Salesforce integrations is a plus.
• Background in a SaaS environment is highly desirable.
• Familiarity with ticketing systems such as Zendesk and JIRA is advantageous.

Our Benefits
We provide comprehensive benefits for our full-time employees, including:

• Health coverage, paid parental leave, and generous PTO and holiday allowances.
• Quarterly self-care days to recharge.
• Stock options.
• Equipment and support for remote work or on-site collaboration.
• Access to LinkedIn Learning and other development initiatives to foster growth.
• Employee well-being programs, including quarterly wellness sessions and diversity-focused events.

At 6sense, we celebrate our diverse team and create a supportive environment for personal and professional growth.