At&t And Directv Call Center Sales Representatives Job in Development Logics Pvt. Ltd.

Job Description
You will be responsible for converting inbound calls into sales from customers who are interested in DirecTV and AT&T services.

Job Responsibilities

• Encourage customers (inbound calls) to buy services and products, referencing important parts of what the company offers.
• Building a relationship with customers and answering any questions they have.
• Upsell customers on products and services so that they get a discounted rate on bundled packages.
• Stay up to date on the current incentives and packages that our company is offering to customers.
• Advise prospective and current customers by answering questions and addressing concerns about purchased products.
• Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
• Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
• Follow PCI standards and organization standards to maintain quality service and guarantee customers receive exceptional service while maintaining privacy.
• Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
• Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs

Job Qualifications
Required:

• Completion of at least 10 + 2
• Prior telephone sales experience
• Excellent English communication skills
• Punctual and respectful
• Able to work effectively during US work shift (IST nights)

Preferred:

• Experience in dealing with customers from USA
• Knowledgeable in AT&T and DirecTV services