Customer Success Manager Job in Entropik Technologies Pvt. Ltd.

Job Responsibilities :

• Manage customer, measurement initiatives design and product deliverables
• Collect all necessary data and compile the final deliverable for customers
• Provide pre-sales and post-delivery support to customers when necessary
• Resolve any project/client-related issues promptly and professionally
• Uncover customer growth opportunities.
• Provide support to Success & Sales Directors as well as other team members
• Work collaboratively with Sales, Marketing, Operations, Data Science, and Product teams to identify and communicate key insights and actionable strategies for clients.

Requirements

• Bachelor s degree in a technical, business, management, or related field (technical preferred)
• 7-10 years of digital media measurement experience, brand lift studies, creative assessment and digital analytics
• Analytical and able to create sound business arguments backed up by data
• Strong verbal/written communication skills and ability to interact professionally and efficiently with internal and external partners
• Outstanding organizational, prioritization and multi-tasking skills
• Demonstrated ability for being detail-oriented, self-motivated and driving follow-through
• A strong team player with excellent interpersonal skills
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Ability to manage complex multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
• Computer skills required: Advanced Microsoft Office skills, including understanding Excel formulas and pivot tables