Customer Success Manager Job in Fortanix

Must Have:

• Bachelor s degree in business or engineering, or equivalent work experience
• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
• A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
• Demonstrated experience fostering relationships with technical and non-technical customer personas.
• Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
• Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.

Desirable:

• Experience working in a global organization with customers in different geographies.
• Comfort communicating in challenging customer situations.
• A demonstrated record of success in delivering customer outcomes.
• Experience in shaping positive relationships with new customer stakeholders or customer detractors.