Client Account Manager Job in Mygate

Role Summary:

As a Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for clients and will be responsible for managing the entire client lifecycle, including onboarding, account management, and renewal.

Responsibilities:

Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship

Understand clients' business needs and goals and develop customized solutions to meet their needs

Act as a subject matter expert on our products and services, providing guidance and support to clients

Identify and pursue upselling and cross-selling opportunities to drive revenue growth

Work with internal teams to ensure timely and accurate delivery of products and services

Monitor client accounts to identify and address any issues or concerns in a timely manner

Conduct regular meetings with clients to review performance, address any issues, and identify opportunities for improvement

Ensure that all client communication is professional, timely, and effective

Assist with the onboarding process for new clients, including training and onboarding support

Develop and maintain strong relationships with clients through regular communication and proactive account management

Participate in sales and marketing activities to promote our products and services to potential clients

Requirements:

Bachelor's degree in business, marketing, or a related field

0-2 years of experience in account management, preferably in a B2C environment

Strong communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Ability to work independently and manage multiple priorities effectively

Experience with CRM systems and strong computer skills

Knowledge of our products and services is a plus