Manager - Customer Success Job in Myoperator

This is a remote position.

• Lead the Customer Success function by training, engaging and developing your team
  
• Manage the daily activities of Team Leads and below.
  
• Working on new strategies to improve the overall customer experience, and minimise churn.
  
• Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
  
• Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  
• Interacting with the Sales team to work on inter-departmental challenges
  

Requirements

• A customer-focused mindset, putting the customer experience first in every action you take
  
• Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  
• 7-10 years of experience & should have leadership role of the similar profile from past 2-3 years
  
• Experience working in a B2B SaaS organisation
  
• Technically proficient
  
• Excellent listening skills
  
• Ability to effectively communicate at all levels of the organization.
  
• Excellent problem-solving skills
  
• Extremely process-oriented
  
• Experience leading, coaching, and empowering your team to do their best work
  

Benefits