Sales Account Manager Job in Togglr Web Services Pte Ltd.

Responsibilities

• Establish and grow relationships with key decision-makers, and influencers within customer base.

• Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer.

• Deliver corporate overview, presentations and also position the benefits of Togglr.

• Coordinate efforts between various teams in a collaborative manner to help achieve an optimal customer experience.

• Collaborate with the sales team and solution engineers to design customer-tailored solutions.

• Participate in sales meetings and training sessions.

• Gather and provide information to both customer contacts as well other sales team members (Help increase awareness of new and existing products and services).

• Illustrate how the application of additional products / services can be strategically utilized and implemented to meet their current and future requirements.

• Participate in the development of new service ideas and sales strategies as needed.

• Provide documentation for options / strategies that are adopted into the customer's solution vs. those that are not (Include further documentation for the reasons why that lead to their decision).

• Prepare sales quotes, negotiate offers, and process sales orders.

• Assist sales support teams with ensuring successful deployment and utilization of infrastructure.

• Ensure resolution on any / all outstanding issues and opportunities see to the end.

• Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services-based solutions.

• Coordinate internal resources as needed for more in depth explanation or assistance from varying departments.

• Provide information to other resources associated with the account when requested.

• Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues.