BriefCase
BriefCase

Support Engineer - Product Support Job in Jeavio

Support Engineer - Product Support

Jeavio 4+ weeks ago
Apply Now
Job Summary We are looking for Support Engineers with strong expertise in Linux and Networks having experience working with global clients to be a part of our SevOne Product Support team.

The SevOne Data Platform is a network and infrastructure management platform. SevOne Data Platform delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.

You will work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing and complex environment.

You will be expected to:
  • Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
  • Provide timely and clear communication to customers.
  • Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
  • Develop and write technical documentation for product solutions knowledge base.
  • Support all components and processes of product software.
  • Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
  • Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
  • Applying OS, DB, hardware and product updates to customers.

Requirements

Key technical expertise areas expected for this role:
3 years of overall Technical support with experience in the following area:-
  • Proficient with Linux OS (file and process management)
  • BASH Shell Scripting
  • SQL queries (mainly select and joint syntax)
  • Basic understanding of Networks & troubleshooting of network problems.
  • Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
  • Exhibit good logical and analytical problem-solving skills.
  • Ability to adapt quickly to changing, growth-oriented environment.
  • Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
  • Exhibit initiative with new technical challenges as well as new technologies.

Additional Areas:
  • Working experience with international customers.
  • Database Administration experience with My SQL or similar database.

Education and Experience:
  • Bachelors or Master s in computers or related field.
  • Minimum 3+ years of product support experience with international clients.

Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you

See more recommended jobs

Your 4 Step Guide to Career Success

Apply for jobs
Create Profile
Schedule Interview
Get Hired